1win Privacy Policy

1win is committed to protecting the privacy of every user who accesses this platform. This policy explains the types of personal data collected, the reasons for collecting it, how it is protected, and the rights users have regarding that information.

Users are encouraged to read this policy thoroughly before using the platform’s services. This document may be updated at any time in accordance with changes in regulations or internal policies. Continued use of the platform after an update is published constitutes acceptance of the revised terms.

Personal Data of Indonesian Users

An illustration of Indonesian users' personal data collected by 1win in accordance with its privacy policy.

By agreeing to this privacy policy, users give 1win permission to collect their personal data in accordance with applicable regulations.

The following types of personal information may be collected from users:

  • Full name;
  • Date of birth;
  • Email address;
  • Phone number;
  • Residential address;
  • Official identification information, such as a national ID number or other identification documents;
  • Financial data, including bank account information or payment methods used;
  • IP address and device information;
  • Transaction history and activity on the platform;
  • User preferences based on interactions with online services.

Reasons for Collecting Sensitive Data

The reasons for collecting sensitive user data from 1win include verification, KYC, transactions, and fraud prevention.

All processing of personal data is carried out in accordance with legal obligations, contractual requirements, and 1win’s legitimate business interests.

The following are the purposes for which user information is used and processed:

  • Verification of user identity during the account registration process;
  • Compliance with Anti-Money Laundering (AML) obligations and Know Your Customer (KYC) procedures;
  • Processing of financial transactions, including deposits and withdrawals;
  • Sending account-related notifications, service updates, and important communications;
  • Prevention of fraud, suspicious activity, and platform abuse;
  • Improvement of service quality based on usage patterns and interaction data;
  • Compliance with requests from competent legal or regulatory authorities;
  • Management of responsible gaming programs and protection of vulnerable users;
  • Internal analysis for the development of online products and services.

Data Disclosure

Policy on the disclosure of 1win users' personal data to third parties in accordance with legal requirements.

1win does not sell or transfer users’ personal data to third parties for commercial purposes.

However, information may be disclosed to certain parties under the following circumstances:

  • To technical service providers that support the platform’s operations, such as payment systems and technology infrastructure;
  • To identity verification partners that assist with the KYC process;
  • To legal authorities, regulators, or government agencies that have the legal authority to request such data;
  • To independent auditors or legal advisors in the context of operational audits;
  • In the event of a merger, acquisition, or corporate restructuring, where user data forms part of the transferred assets in accordance with applicable laws.

Before disclosing any information, 1win ensures that the third parties receiving the data meet the required data protection standards.

What You Need to Know About Accessing External Resources

Important information about accessing external resources on the 1win platform and user responsibilities.

The 1win platform may contain links to third-party websites or online services. Once users leave the platform and access these external resources, 1win has no control over the content, privacy policies, or data collection practices of those sites. Users are solely responsible for their decision to access external links and are advised to read the destination site’s privacy policy before providing any personal information. 1win is not liable for any losses or privacy breaches resulting from users’ interactions with websites outside the platform’s environment.

Complaints and Disputes

An illustration of the process for Indonesian users to file a personal data protection complaint with the 1win support team.

Users from Indonesia who have complaints or questions regarding the processing of their personal data may contact 1win’s support service through the official channels available on the website and app. Every complaint received will be handled internally by the company, and users can expect a response within approximately 30 business days of the complaint being received. If users feel that their complaint has not been resolved satisfactorily, they may file a complaint with the relevant data protection authority or regulatory authority in Indonesia in accordance with applicable laws and regulations, including Law No. 27 of 2022 on Personal Data Protection.

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